Frequently asked questions
Quick answers about orders, homestays and selling on Shopavix.
Orders
Can I buy from different sellers in one order?
Yes. Add products from any sellers to one cart and pay once. Each seller packs and ships their part separately, so you may receive more than one parcel, each with its own tracking.
How do I track my order?
Open My account → Orders, or use Track your order with your order number and phone number. Tracking appears once the seller ships.
Which payment methods are accepted?
UPI, debit and credit cards, and net banking through Razorpay. Cash on delivery is shown at checkout when it is available.
How do I cancel or return something?
From your order page, choose Cancel (before shipping) or Request return (after delivery, within the return window).
Homestays
Is a homestay enquiry a confirmed booking?
No. Your enquiry goes to the host, who contacts you to confirm availability and the final price. Your dates are held only after the host confirms.
Do I pay online for homestays?
Not on Shopavix. Payment for your stay is agreed directly with the host.
Sellers & hosts
How do I start selling on Shopavix?
Register on the Become a Seller page with your shop, PAN and bank details. Our team reviews your documents and approves your account, after which you can add products.
How do I list my homestay?
Register on the List Your Homestay page. Once your account is approved, add your property with photos, rooms, prices and availability and submit it for review.