Last updated: 4 November 2026
1. Where we deliver
We deliver across India. Enter your pincode on a product page to check delivery to your area before you order.
2. One order, several parcels
Each seller packs and ships their own items. If your order has products from more than one seller, it arrives as separate parcels, each with its own tracking.
3. Shipping charges
The shipping charge for each seller’s parcel is shown in your cart and at checkout before you pay. Orders above the free-shipping amount shown in the cart ship free.
4. Dispatch and delivery times
- Most parcels are dispatched within 1–3 working days.
- Spectacles with lenses are dispatched within 5–7 working days, because the lenses are made and fitted to your power.
- Delivery usually takes 3–7 working days after dispatch, depending on your location. Remote areas can take longer.
5. Tracking
When a parcel ships you receive an email with the courier name and tracking number. You can also follow every parcel from My account › My orders or the Track your order page.
6. Damaged or missing parcels
If a parcel arrives damaged or opened, please take photos and tell us within 48 hours of delivery. If a parcel shows as delivered but did not reach you, contact us at once and we will take it up with the courier.
7. Contact
Shopavix
Birla Complex, First Floor, Main Road, Murnad, Madikeri, Coorg District, Karnataka - 571252
Email: hello@shopavix.com · Phone / WhatsApp: 9113034587