Last updated: 4 November 2026
1. Cancelling an order
You can cancel an order — or a single seller’s parcel — from My account › My orders until the seller starts packing it. After that it cannot be cancelled; you can return it after delivery if it is eligible.
2. Returns
Most products can be returned within 7 days of delivery (the product page shows if a different period applies). Raise the request from My account › My orders, choose the item and the reason, and add photos if the item is damaged. The item must be unused, with its original packing and tags.
3. Items that cannot be returned
- Opened food, coffee, tea, spices, honey and other consumables, unless they arrived damaged, spoiled or wrong.
- Personal-care items whose seal has been opened.
- Items damaged after delivery or by misuse.
- Custom-made items, unless they are defective.
4. Spectacles and lenses
- Frame only: can be returned within the return period like any other product, if unused and undamaged.
- Frame with lenses: lenses are made to your power, so they cannot be returned for a change of mind. If the lenses do not match the power you gave us, are scratched or broken on arrival, or the frame is defective, tell us within 7 days of delivery — the seller will remake the lenses free of charge or give you a full refund.
- If the power you entered was wrong, we can help you order a new pair; the frame can be returned within the return period, but the lens cost is not refundable.
5. Refunds
When the seller receives and checks the returned item — or when a paid order is cancelled — we start the refund within 2 working days. Online payments are refunded to the original payment method; your bank usually shows it within 5–7 working days. Cash-on-delivery orders are refunded to your bank account or UPI ID. Shipping charges are refunded when the item was damaged, defective or wrong.
6. Homestays
Payments for homestays are made directly to the host, so cancellations and refunds for stays follow the host’s own policy, which the host shares with you before you confirm. If a host does not honour what was agreed, tell us and we will help.
7. Need help?
Shopavix
Birla Complex, First Floor, Main Road, Murnad, Madikeri, Coorg District, Karnataka - 571252
Email: hello@shopavix.com · Phone / WhatsApp: 9113034587